Shipping policy

Shipping Policy

Last updated: June 2026

1. Where We Ship From

All orders are dispatched from our warehouse in Ramsgate, New South Wales, Australia. STAKD CLUB ships via Australia Post (AusPost) for all domestic and international orders.

2. Domestic Shipping (Australia)

We ship to all states and territories across Australia. Estimated delivery times are:

Standard: 2–8 business days
Express: 1–4 business days

Delivery times are estimates only and may vary depending on your location and Australia Post's network. Remote and rural areas may experience longer transit times. A flat shipping rate applies at checkout for domestic orders.

3. International Shipping

We ship internationally to most countries worldwide via Australia Post International Post Standard. Shipping rates are calculated in real time at checkout based on your delivery address, the weight of your order, and parcel dimensions.

Estimated international delivery times are indicative only and depend on the destination country, local postal services, and customs processing:

United States: 3–8 business days
New Zealand: 4–7 business days
United Kingdom: 4–7 business days
Europe: 6–10 business days
Asia & Southeast Asia: 4–9 business days
Canada: 5–9 business days
Rest of World: 10–20 business days

These timeframes are guides only and are not guaranteed. STAKD CLUB is not liable for delays caused by Australia Post, international carriers, or customs authorities in the destination country.

4. Order Processing

Orders are processed within 1–2 business days of payment being received. Orders placed on weekends or Australian public holidays will be processed on the next business day. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

5. Customs, Duties, and Import Taxes

International customers are responsible for any customs duties, import taxes, tariffs, or fees levied by their country's customs authority upon arrival of the parcel. These charges are entirely outside of STAKD CLUB's control and are not included in the shipping rate charged at checkout.

STAKD CLUB is not liable for any delays, losses, or additional costs arising from customs clearance in the destination country. If a parcel is refused or held by customs and returned to us, the cost of return shipping will be deducted from any refund issued.

We declare all shipments accurately on customs documentation and cannot mark orders as "gifts" or under-declare values.

6. Tracking

All orders include tracking. Your tracking number will be sent to you via email once your order has been dispatched. You can track your parcel via the Australia Post tracking portal or through the carrier in your destination country.

7. Lost or Delayed Parcels

If your parcel has not arrived within the estimated timeframe, please first check your tracking information. If your parcel appears lost or significantly delayed, contact us at hello@stakdclub.com and we will work with Australia Post to investigate on your behalf. Please note that investigations can take up to 10 business days to resolve.

STAKD CLUB is not responsible for parcels that are delayed, lost, or damaged while in the care of Australia Post or international carriers, but we will assist you in lodging a claim where applicable.

8. Shipping Exclusions

We do not ship to any country subject to Australian Government sanctions (including but not limited to Iran, Syria, North Korea, Cuba, and Belarus). Orders placed to these destinations will be cancelled and refunded in full.

9. International Duties & Taxes

STAKD ships worldwide from Sydney, Australia via Australia Post. For most countries, prices on our site do NOT include import duties, customs fees, or local taxes — these are charged by your government and collected by your local postal service or carrier, usually before or at delivery. Where these charges apply, they are the customer's responsibility and we're unable to estimate, prepay, or refund them.

Here's a guide for our most common destinations. Rates change frequently — please check with your local customs authority for exact amounts.

United States 🇺🇸
The USA no longer has a duty-free threshold — all imported goods are subject to US import duties. Good news: for orders under USD$800, we prepay these duties through Australia Post's US customs program, so you should NOT receive a separate duty bill on delivery. Orders over USD$800 are billed duties directly to the receiver by US customs.

Canada 🇨🇦
Import taxes (GST/HST, 5–15% depending on your province) and customs duties may apply to your order. These are collected by Canada Post or the carrier on delivery, and a handling fee may be added.

United Kingdom 🇬🇧
UK VAT (20%) applies to imported goods, and orders over £135 may also attract customs duties. These charges are collected by Royal Mail or the carrier before delivery, plus a handling fee.

Japan 🇯🇵
Consumption tax (10%) and customs duties may apply, particularly as our products are textiles. Japan Post will notify you of any charges payable before delivery.

New Zealand 🇳🇿
Orders under NZD$1,000 are generally not charged duties or border fees on arrival. Orders over NZD$1,000 may attract GST, duties, and an import entry fee collected at the border.

European Union 🇪🇺
Import VAT applies to all orders (rate varies by country, typically 17–27%), and customs duty rules for low-value imports are currently changing across the EU. Your national postal service will collect any charges before delivery, usually with a handling fee.

Everywhere Else 🌏
Your country may charge import duties, taxes, or handling fees on arrival. Check with your local customs office if you're unsure. By placing an order, you agree that any import charges are your responsibility.

Questions? Email us before you order and we'll help where we can.